Acquisition. Engagement. Retention.

While the world around associations continues to evolve, the essential stages of the membership lifecycle remain unchanged.

Recent years have seen the introduction of multiple studies designed to help associations understand these steps in context of the different generations within their membership, highlighting what makes each unique and providing guidance on how to best meet their particular needs.

Many of yesterday’s young members, the Millennials, have grown in their careers and in their understanding of the value association membership provides. Meanwhile the older members of Generation Z, generally defined as those born between 1997 and 2012, are coming into adulthood and are expected to constitute a fifth of the US workforce by 2021.

What does this mean for associations and nonprofits?

Personify’s new benchmarking study, Young Members 2.0, seeks to expand our understanding of younger members, revisiting those Millennials around whom many organizations have recently focused and including, for the first time, Generation Z to create a clearer picture of:
  • Their perception of membership
  • The programs and outreach techniques most effective in compelling them to join including which social media channels topped the list….and which fell flat
  • How they prefer to engage with an organization
  • How young members are - and are not - engaging with the events programming critical to non-dues revenue.
  • The potentially catastrophic retention issue taking root with Millennials and Gen Z

Membership matters. While each organization’s membership is unique, these findings can inform and support strategies designed to support the long-term growth and success of your organization.

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